Questions & Answers

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Getting Started

What is the YKards Membership?

The YKards Membership gives you access to a variety of exclusive benefits:

 

Welcome Discount

As a new member, you can claim a £15 welcome credit after your trial period. To activate the credit, simply contact YKards customer service, and it will be refunded directly onto your card. 

 

Digital MasterCard

Your membership includes a Digital MasterCard, accepted at over 130 top UK retailers. Use it to shop both in-store and online with ease. Add it to your mobile wallet for seamless contactless payments or use the card details for online purchases.

 

10% Cashback

Enjoy 10% cashback on every purchase made with your Digital MasterCard at participating merchants. Cashback is capped at £100 per calendar month, allowing you to save significantly while you shop across your favorite brands.

 

Monthly Subscription

Membership costs £29 the first month then 69 per month, unlocking access to all these benefits and more.

 

Your subscription can be canceled at any time by contacting our customer service team or through the “Manage My Membership” page on our website.

What benefits are included in my membership?

When you sign up for YKards, you unlock a world of exciting benefits that make shopping fun and rewarding:

Digital MasterCard

You’ll get your very own Digital MasterCard that works at over 130 well-known brands and pubs across the UK. You can shop online by entering the card details or use it in-store by adding it to your mobile wallet for easy, contactless payments.

10% Cashback

Every time you shop with your Digital MasterCard, you’ll earn 10% cashback at participating stores, including famous brands and popular pubs. For example, if you spend £10, you’ll get £1 back! Your cashback adds up quickly and is capped at £100 per month.

Welcome Credit

As a new member, you can claim a £15 welcome credit after your free trial. To get it, just contact YKards customer service, and they’ll add the credit to your card once your membership starts.

How do I cancel my membership?

If YKards doesn’t meet your expectations, you can cancel your membership at any time here, or contact us.

What is the £15 Welcome Discount?

The £15 welcome discount from YKards applies to your first month’s membership fee, reducing the initial charge from £29 to £14. However, this discount is not applied automatically. To take advantage of the welcome offer, you must contact YKards customer service within 14 days of signing up.

Email: [email protected]
Phone: +44 330 822 0969

Once claimed and verified, the £15 discount will be applied to your first membership fee.

How do I become a member?

It’s easy! Become a member by signing up to our welcome discount. The offer is displayed on selected retailers, click on the offer and fill in the details in the landing page to start your subscription!

Can anyone become a YKards member?

To be eligible for a YKards membership, you must be at least 18 years old, be a resident of the United Kingdom, and agree to our Terms of service.

Membership & Orders

What is ykards.com on my bank statement?

The ykards.com charge that appears on your bank statement is your YKards monthly membership fee that you can deposit on to the gift cards.

What benefits are included in my membership?

When you sign up for YKards, you unlock a world of exciting benefits that make shopping fun and rewarding:

Digital MasterCard

You’ll get your very own Digital MasterCard that works at over 130 well-known brands and pubs across the UK. You can shop online by entering the card details or use it in-store by adding it to your mobile wallet for easy, contactless payments.

10% Cashback

Every time you shop with your Digital MasterCard, you’ll earn 10% cashback at participating stores, including famous brands and popular pubs. For example, if you spend £10, you’ll get £1 back! Your cashback adds up quickly and is capped at £100 per month.

Welcome Credit

As a new member, you can claim a £15 welcome credit after your free trial. To get it, just contact YKards customer service, and they’ll add the credit to your card once your membership starts.

How did I Join the club?

If you receive an email, SMS, or see a transaction from us, it means you’ve successfully joined YKards! In order to do so you have filled in the information on our landing page, this information is used to create your profile so you can access our wide range of benefits!

Privacy & Safety

What information does YKards collect?

We collect information that we believe can make your online shopping more affordable and easier.

Like most other web services, YKards collects technical information about your device and how you use YKards to make sure that our product is working right, and to detect and prevent fraud.

Your privacy and security are very important to us, and our solution is designed to protect your personal information and prevent unauthorised use. We do collect personal data such as postal code, email, and phone number. Learn more about the data we collect and how we use it by reading our Privacy Policy.

Does YKards protect my personal information?

Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information.

 

How can I find out more about data privacy at YKards?

Our Privacy Policy includes information about what data we collect and how we use it, but if you cannot find an answer to the question there, please reach out to us.